Refund Policy
At SupBuy, we are committed to providing you with high-quality construction materials and exceptional customer service. However, we understand that there may be instances where you need to request a refund. Below are the details of our Refund Policy to ensure clarity and transparency.
Eligibility for Refunds
Refunds are eligible under the following conditions:
- The order arrives with unexpected production quality issues.
- Incorrect items were received.
Please note that custom orders are final and non-refundable due to changes of mind. If there are any issues, we will do everything possible to ensure your satisfaction.
Timeframe for Refund Requests
Refund requests must be made within 3 business days after receiving the order. Once we receive and inspect the returned items, we will process the refund.
Process for Refund Requests
To request a refund, please contact us via the email or phone listed on our company support page. You will need to provide the following information:
- Order number
- Reason for the refund
- Photos of the damaged items, if applicable
Inspection and Approval
All returned items are subject to inspection. You will be informed of the approval or rejection of your refund request after the inspection is completed.
Refund Method
Refunds will be processed using the original payment method or as store credit, based on your preference. Please allow up to 3 business days for the refund to be processed once approved.
Shipping Costs
Shipping costs are non-refundable. Customers are responsible for the cost of return shipping. Please note that custom-produced products are not refundable or returnable.
Special Cases
We are always open to discussing any special cases. Please contact us, and we will work with you to find a suitable solution.
Thank you for choosing SupBuy. We appreciate your business and are here to assist you with any concerns.