Return Policy
At SupBuy, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:
Eligibility for Returns
- Items must be in their original condition, unused, and in their original packaging.
- Custom orders are non-returnable and non-refundable.
- Note: Some products may require additional approvals for returns. Please refer to the product-specific return policy on the product page.
Return Timeframe
- Return requests must be made within 14 days of receiving your order.
Return Process
- To initiate a return, please contact us via the email or phone listed on our company support page.
- Provide your order number and reason for the return.
- For products requiring approval, follow the specific instructions provided on the product page.
Inspection and Approval
- All returned items are subject to inspection.
- You will be informed of the approval or rejection of your return request after the inspection is completed.
Return Shipping
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service for your returns.
Refund Method
- Approved returns will be processed as a refund to the original payment method or as store credit, based on your preference.